Aircall Partner | Telephony & Service Design
Make every call easier to handle
A good phone system does more than connect a caller to an agent. It can help customers reach the right person more easily, and give your team relevant context before they answer.
Aircall is the leading AI-powered customer communication and intelligence platform, designed to help businesses deliver exceptional customer experiences.
Designed for sales and support teams, Aircall offers a fully cloud-based voice solution that integrates seamlessly with 200+ CRMs, help desks, and business tools — enabling teams to manage calls, texts, and WhatsApp messages from a single unified workspace.
Its AI powered features, including AI Voice Agents and AI Assist Pro, enhance productivity by automating routine tasks, providing real-time insights and coaching, and enabling smarter decision-making before, during, and after every conversation.
But like any support tool, the results depend on how it's set up. That's where I come in — designing the call experience around your customers, not just switching the technology on.
Why Aircall?
At OPCX Solutions, we believe technology should support the people and processes that deliver customer support. Aircall combines straightforward workflows, reliable call handling and integration with existing systems, including Freshdesk and Zendesk.
Paired with our service design and support operations expertise, Aircall helps us deliver on our promise: Better Support. Faster Answers. Happier Customers.
Capabilities
What I can help with
Whether you're setting up Aircall for the first time or improving an existing setup, I help you design a call experience that works for customers and agents alike.
Call journeys and routing
Design menus, routing, queues and out of hours options around why customers call and how your teams work.
Agent and team setup
Configure numbers, agents, teams and ownership so calls have a clear destination and appropriate fallback options.
Helpdesk and CRM integrations
Connect Aircall with your support systems so customer context, call records and follow-up work fit into your existing processes.
AI voice agents
Identify suitable use cases, prepare knowledge and escalation paths, configure the agent and test the experience before rollout.
Agent assistance and coaching
Help configure AI Assist Pro and monitoring tools to support agent guidance, reduce work after calls and inform coaching.
Launch and ongoing improvement
Test call journeys, prepare agents for launch and use reporting and real conversations to identify further improvements.
Delivery Approach
How I work
Where you're starting from decides the route — standing up a new phone system, or making an established one work better.
New implementations
I help understand the customer needs and use that to map the customer journey onto your configuration as we set up your Aircall system.
- 1Understand your call demand
- 2Design the journey
- 3Configure and integrate
- 4Test with agents
- 5Review real calls and improve
Existing implementations
I can review a setup that has grown over time and help resolve confusing menus, missed calls, unclear ownership or disconnected customer records.
- 1Measure performance
- 2Review call journeys
- 3Design changes
- 4Implement and test
- 5Measure and refine
Better Support. Faster Answers. Happier Customers.
Ready to work with Aircall?
If you want to discuss licenses, configure a new system, or improve your existing setup, let’s discuss how OPCX Solutions can help.
Aircall licensing and options
OPCX Solutions can help you choose and purchase Aircall licences, alongside implementation and ongoing optimisation. I’ll help you assess the right plan and any additional capabilities—such as AI Voice Agents, AI Assist Pro or advanced analytics—around your team’s needs and service priorities.